Support

Need help with FluentPlayer? This page shows the fastest way to contact support and what details to include so the team can troubleshoot your issue quickly.

Before You Contact Support

Please check these resources first:

• Common Issues & Fixes for known problems and direct solutions.
• Frequently Asked Questions for quick answers.
• Relevant setup guides (installation, embed, presets, integrations) in the documentation home.

If the issue still remains, open a support ticket.

How to Contact Support

1. Visit the WPManageNinja support portal.
2. Sign in with your WPManageNinja account.
3. Create a new ticket for FluentPlayer.
4. Add the required details listed below.

What to Include in Your Ticket

Providing complete information helps the support team reproduce the issue and give you the right fix faster.

• License key (Pro users): Used to verify your active subscription.
• Clear problem statement: What you expected to happen vs what happened instead.
• Steps to reproduce: Exact step by step actions from start to issue.
• Page URL(s): Link to the page where the player is embedded.
• Error message(s): Full text from browser console, WordPress debug logs, or plugin notices.
• Screenshots or screen recordings: Especially useful for UI, overlay, and playback issues.
• Environment details: WordPress version, PHP version, FluentPlayer version, active theme, and key plugins.

Response Time and Support Hours

The support team typically replies during standard business hours, Monday through Friday. Response time may vary based on ticket volume and complexity, but every valid request is reviewed.

Tips for Faster Resolution

• Test with a default WordPress theme to rule out theme conflicts.
• Temporarily disable caching/optimization plugins while testing.
• If possible, share temporary staging access for deeper investigation.
• Keep all follow ups in the same ticket so context is not lost.

Need Product Updates?

For release notes and recent improvements, see the Changelog.